Shipping policy
Shipping Policy – TheBoardingPro
At TheBoardingPro, we work with trusted global suppliers and logistics partners to ensure reliable delivery worldwide. Please review the details below to understand how shipping works.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders are not shipped or delivered on weekends or holidays. During high-demand periods, processing times may be slightly extended. In such cases, customers will be notified.
Shipping Destinations
We ship to most countries worldwide. Availability may vary depending on the product and destination.
Estimated Delivery Times
Delivery times depend on your location and the shipping method selected at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 10–25 business days |
| Expedited Shipping | 5–12 business days |
Delivery times are estimates and begin from the date the order is shipped, not the date it is placed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may apply to specific products or orders and will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active after shipment.
International Shipping and Customs
For international orders, delivery times may vary due to customs clearance procedures.
Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the product price or shipping cost.
Delays
While we strive to deliver orders within the estimated timeframes, delays may occur due to factors beyond our control, including carrier delays, customs processing, weather conditions, or global logistics disruptions.
If your order is significantly delayed, please contact our support team for assistance.
Incorrect or Incomplete Address
Please ensure your shipping address is accurate and complete at checkout.
TheBoardingPro is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. Address changes may not be possible once an order has been shipped.
Lost or Damaged Packages
If your order is lost in transit, we will work with the carrier to investigate and provide an appropriate resolution, such as a replacement or refund.
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging so we can assist you promptly.
Contact Information
For any questions regarding shipping, delivery, or tracking:
Email: info.boardingpro@gmail.com
Our customer support team is available to assist you.